1. Assess Energy Demand:

• Business: For commercial or industrial customers, we start by evaluating your current energy consumption patterns. Larger businesses with significant power needs, like factories or resorts, will likely benefit from the 20 kWe unit, while smaller businesses or those with moderate energy requirements might find the 10 kWe unit more appropriate.
• Residential: For residential customers, particularly those with high energy demands such as large households, the 5 kWe or 10 kWe unit may be sufficient. If the property has energy-intensive applications like heating large pools, the 10 kWe unit could be a better fit.

2. Consider Future Growth:

• We encourage our new customers to think about potential future expansions or increases in their energy usage. If a business plans to scale up operations or a homeowner intends to add energy-consuming amenities, it might be wise to choose a larger unit to accommodate future needs.

3. Evaluate Cost Efficiency:

• Here we need to discuss with you the operational costs of each unit. While the 20 kWe unit has a higher initial price, its lower operating cost per kWh and greater energy output may lead to higher long-term savings. We can provide you with a cost-benefit analysis based on your energy usage to help illustrate potential savings over time.

4. Space and Installation Considerations:

• Some customers may have space limitations. Smaller units like the 5 kWe or 10 kWe models may be more suitable for businesses or residences with less available installation space.

5. Environmental Impact Goals:

• For customers prioritising sustainability, we’d like to emphasise how each unit can reduce your carbon footprint. Larger units not only generate more electricity but also convert a higher percentage of waste heat into power, making them more eco-friendly.

6. Tailored Recommendations:

• We offer a personalised consultation to review your specific circumstances, such as energy bills, site conditions, and future plans. We’ll provide a tailored recommendation, ensuring you select the unit that best meets your current and future needs.

The number of KATRIX ORC units that can be run in parallel at one location depends on several factors, such as the total energy demand, available space, and infrastructure capacity at the site.

Typically, multiple units can be run in parallel to scale up energy production as needed. However, to provide a precise recommendation, it’s essential to assess the specific conditions of the site, including:

1. Energy Demand: Ensure that the combined output of the ORC units matches the energy requirements.
2. Infrastructure Capacity: Verify that the site’s infrastructure can support the installation and operation of multiple units.
3. Space Availability: Confirm that there is sufficient space to accommodate multiple units along with the necessary thermal collectors.
4. Integration with Existing Systems: Determine how the ORC units will integrate with the site’s current energy systems.

If you need to run several ORC units in parallel, a detailed consultation with your technical team or a site assessment can help determine the optimal configuration.

The installation of a 10 kWe ORC unit at a dairy farm typically takes around 4 to 6 weeks from start to finish. This timeframe includes the following key steps:

1. Site Assessment (1 week):
   A thorough evaluation of the site to determine the optimal placement of the ORC unit and thermal collectors.

2. Preparation and Permitting (1-2 weeks):
   Necessary groundwork, securing permits, and preparing the site for installation.

3. Delivery and Installation (1-2 weeks):
   Delivery of the ORC unit and associated equipment, followed by the physical installation and setup.

4. Testing and Commissioning (1 week):
   Final testing, system calibration, and ensuring everything runs smoothly before handing over the system to the farm.

This timeline may vary slightly based on site-specific factors, such as accessibility, weather conditions, or additional infrastructure needs.

Yes: All energy plans include installation.  And we provide you with a valuable 5 year warranty on all our units.

1. Comprehensive Installation Process:

• Site Assessment and Planning: Our team conducts a detailed site assessment to determine the optimal placement of the ORC unit and thermal collectors, ensuring maximum efficiency and performance.
• System Design and Customisation: Our systems are customised to meet your specific energy needs, including integration with existing infrastructure and future scalability.
• Professional Installation: Our certified technicians handle the entire installation process for you, from setup to testing, adhering to the highest industry standards.

2. Training and Support:

• User Training: Our team provides on-site training to help you (and your staff) understand how to operate and maintain the ORC system effectively.
• Operational Guidance: We provide guidance on best practices for energy management, ensuring that you get the most out of your KATRIX Energy system.

3. Post-Installation Services:

• System Monitoring: We offer system monitoring services, where we can track the system’s performance remotely and address any issues proactively.
• Ongoing Maintenance and Support: We will conduct routine maintenance and any necessary repairs are covered under the 5-year warranty, ensuring long-term reliability and your peace of mind.

4. Seamless Integration:

• Integration with Existing Systems: Our team ensures seamless integration of the ORC system with your current energy infrastructure, minimising disruptions and maximising efficiency.
• Custom Solutions: If your site has unique requirements or challenges, our team can provide tailored solutions to ensure everything works smoothly.

5. Customer-Centric Approach:

• Dedicated Project Management: A dedicated project manager will oversee the entire installation process, serving as your primary point of contact for any questions or concerns.
• Customer Satisfaction Guarantee: Our highest  commitment is to customer satisfaction. This ensures that every aspect of the setup is handled with care and precision.

IMPORTANT: We’d like to take this opportunity to re-assure you that KATRIX Energy Technologies offers a full-service solution that covers everything from installation to ongoing support. And we look forward to welcoming you as our newest customer real soon!

Yes! Our dedicated team are here 24/7 when you need us. Our plans include maintenance and service . See our website for T&Cs. 

1. Multiple Contact Channels:

• Phone, Email, and Live Chat: You can reach out via phone, email, or live chat at any time, day or night.
• Dedicated Support Portal: We provide access to a dedicated online support portal where you can track the status of your inquiries, access troubleshooting guides, and find helpful resources.

2. Expert Technical Assistance:

• Certified Technicians: All our support is provided by certified technicians who are experts in KATRIX technology and can quickly diagnose and resolve issues.
• Remote Monitoring and Diagnostics: Our support team has the capability to perform remote diagnostics and monitoring to identify and address issues without requiring an on-site visit.

3. Proactive Support Services:

• System Performance Alerts: Our support team monitors system performance and can proactively alert our customers to potential issues, ensuring uninterrupted operation.
• Maintenance Reminders: All our valued customers will receive regular reminders for scheduled maintenance to keep your ORC units running optimally.

4. Emergency Response:

• Rapid Response Times: Emergency issues are prioritised, with guaranteed rapid response times to minimise downtime.
• On-Site Support: If an issue cannot be resolved remotely, our team can dispatch technicians for on-site support within a specified timeframe.

5. Comprehensive Documentation and Training:

• User Guides and Video Tutorials: As a valued KATRIX customer , you’ll have access to detailed user guides and video tutorials that walk you through common issues and system operations.
• Personalized Support Sessions: We offer personalised support sessions to help you better understand and maximise your ORC system’s capabilities.

6. Customer Feedback Loop:

• Continuous Improvement: We encourage  customers to provide us feedback on their support experience, which we use to continuously improve service quality.
• Satisfaction Guarantee: Our commitment to resolving issues to your Satisfaction, ensures you feel fully supported at all times.

Our 24/7 customer support is not just about availability, but also about delivering expert, proactive, and personalised assistance whenever you need it.

KATRIX Energy Technologies Cancellation Policy

1. Pre-Orders:

• Cancellation Window: Customers may cancel their pre-order within 7 days of placing the order for a full refund. After 7  days, a 15% cancellation fee will apply to cover administrative and processing costs.
• Refund Processing: Refunds for cancelled pre-orders will be processed within 7-10 business days after the cancellation is confirmed.
• Special Circumstances: If the pre-order involves customised or bespoke products, cancellations may not be possible after the 14-day window due to the manufacturing process. In such cases, the customer will be informed before finalizing the order.

2. Service Agreements:

• Initial Cancellation Period: Customers can cancel service agreements within the first 30 days of signing without penalty.
• Ongoing Agreements: For ongoing service agreements, either party may cancel with 60 days’ written notice. Services provided during the notice period will be billed accordingly.
• Early Termination: If the customer chooses to terminate the agreement early (after the initial 30 days but before the end of the contract term), a prorated charge for the remaining term may apply, depending on the services rendered.
• Force Majeure: KATRIX Energy reserves the right to cancel or suspend the service agreement without liability in the event of circumstances beyond our control (e.g., natural disasters, regulatory changes).

3. Capital Investments:

• Investment Commitments: Investors have a 7-day “cooling-off” period from the date of capital commitment during which they can withdraw without penalty.
• Post-Cooling-Off Period: After the 7-day cooling-off period, capital investments are considered final, and withdrawals or cancellations are generally not permitted.
• Exceptional Cases: In cases where an investor wishes to exit after the cooling-off period, options may include selling or transferring shares, subject to approval and terms specified in the investment agreement.
• Refunds: No refunds are available for capital investments after the cooling-off period has expired.

General Provisions:

• Amendments: KATRIX Energy Technologies reserves the right to update or amend the cancellation policy. Customers and investors will be notified of any changes with a 30-day notice period.
• Contact Information: For cancellations or further inquiries, customers and investors should contact our customer support team via
• email: support@katrixenergy.com.au
• phone: (+61) 0402 287 470

At KATRIX Energy we are extremely proud of our high quality workmanship, service excellence standards, and advanced technologies. (Discounted service packages are also available for our clients, helping to make long-term care more affordable. See below for details).

Estimated Annual Maintenance Costs (After 5-Year Warranty Period):

1. 5 kWe ORC Unit:
   
   • Annual Maintenance Cost: USD $750  per year
   • Rationale: As the smallest unit, maintenance would primarily involve standard inspections, cleaning, and minor repairs.
2. 10 kWe ORC Unit:
   
   • Annual Maintenance Cost: USD $1,100 per year
   • Rationale: This mid-range unit will require more frequent checks and possible component replacements, reflecting its greater energy output and more extensive usage.
3. 20 kWe ORC Unit:
   
   • Annual Maintenance Cost: USD $1,400 per year
   • Rationale: The largest unit has the highest operational demand, so the maintenance costs account for more rigorous upkeep, more extensive system inspections, and potential part replacements.

Additional Considerations:

• Discounted Multi-Year Contracts: A 1.5% discount is available for clients who commit to multi-year maintenance contracts, making long-term care more affordable.
• Performance Monitoring Add-Ons: We also offer  a premium maintenance package that includes 24/7 system performance monitoring for an additional fee, ensuring maximum efficiency and early detection of potential issues.

For more, contact our support team : support@katrixenergy.com.au 

The weight of a 20kWe Organic Rankine Cycle (ORC) unit can vary depending on the specific design and capacity, but typically, such units weigh between *700 to 1,200 kilograms.

*Please note that all systems offer customisable balance of plant and either Indoor or outdoor installation.

1. Shamick Transport: Specializes in interstate heavy machinery transport across Australia. They offer a wide range of vehicles suitable for large and heavy equipment, ensuring secure and efficient delivery. They provide 24/7 services and have comprehensive insurance coverage. For a quote and further details, you can contact them at Shamick Transport or call (03) 9369 9468 
   Shamick Transport
2. Hi-Haul Transport: With over 30 years of experience, Hi-Haul Transport provides Australia-wide heavy haulage services. They have an extensive fleet capable of moving large-scale equipment, including ORC units. Based in Melbourne, they handle logistics for mining, industrial, and manufacturing sectors. For more details and to request a quote, visit Hi-Haul Transport or call (03) 9729 3900 
   Hi-Haul Transport Pty Ltd.

Cost and Delivery Estimates: Transport costs depend on the size and weight of the machinery, the distance, and any specific logistical needs. Typically, you should expect a cost estimate ranging up to AUD $5,000, depending on the complexity of the transport. Delivery time can range from 3 to 10 business days, depending on the route and any necessary approvals.

We’d recommend contacting these companies directly to discuss your specific requirements and get a detailed quote tailored to your needs. Simply click the inks in the transport profiles above.

All our fully functional models are currently demonstration ORC units.

Our exciting KATRIX Energy demonstration unit is available to ALL potential investors and clients (strictly by appointment only).

Check our ‘Contact‘ page for more.

You can securely make your early stage Investment in our Company and secure your Financial Future with a ‘KATRIX Energy Investment’ .

*Please review our Investor Memorandum and Prospectus on our ‘Investors‘ Page.

All products and services are subject to availability, and we reserve the right to discontinue any product or service at any time. 

*Terms and Conditions Apply.

KATRIX Energy offers 3 to 5-year leasing options for all ORC Units. ( A 3 year lease option  applies ONLY to 5kWe ORC’s)

For details on lease payments, hire purchase repayments, applicable interest rates, insurance benefits, and other terms, please consult your financial services provider.

All terms and conditions are subject to the provider’s policies